FAQ

Where are you located?

My studio is in my home in northwest Arkansas. At this time, I don’t have a brick-and-mortar studio or gallery apart from that. I’m happy to set up my tent & schedule a personal showing by appointment for anyone interested in original work, and I’ll take them out to anywhere in northwest AR, as well.

All of my available originals can be found on the front page at wildozark.com. Each image is linked to the product page here at my online shop.

Are your products American made?

Yes. And I order as many of my supplies as I can from companies in the US. However, some of those companies, like the paper I use for the art printer, probably has to outsource some of their supplies, too. The company I use for paper is in TX. My printer is a Canon, so inks and parts must be imported or bought from a stateside company who also imports them. Things like tubes for my paints, brushes, canvases, etc. are likely also imported by the supplier I buy from. The bottles I use for the watercolor media/binder are made here in AR. But I don’t know where their source material is obtained.

All of my finished products are made by me, here in my home studio in northwest AR.

Most of the pigments I use in my paintings are sourced right here at Wild Ozark! I gather the rocks, soot, clay, and bones from our land/home. Then I process them into pigments, and then make the paint at my kitchen table. However, some of the oils I use, and the tools I use to make it most likely are imported by the supplier I bought them from.

How much is shipping?

I don’t charge at checkout for shipping. While it’s what most companies call “free shipping”, it is built into the price. So, I’ll lose if I need to refund you, but hopefully that won’t happen often. So far, it hasn’t.

Do you ship internationally?

Sorry, I do not. Too often my packages end up stuck in customs somewhere and I’ve had to refund too many orders only to have the item returned to me months later, or to the original destination.

If you absolutely love one of my originals and want to have me ship it overseas, I would do so, but only if you send me the shipping label and pre-filled customs forms your country requires. All VAT/customs fees will be on the buyer. Create and pay for the shipping order via a shipper I have access to, with proper addressing and customs forms. And, they will not be guaranteed with my usual return/refund policy. Email me at madison@wildozark.com to discuss this further.

Do you take returns or offer refunds?

Yes, when it comes to my art (except for international special orders, and any commissions) absolutely! Everything has a 30-day moneyback guarantee (except plants and workshops). Some items like original artwork will need to be returned in the same condition as it was received and packaged securely with all included materials. It needs to be insured for the purchase price. I won’t pay for the return shipping but will refund your purchase price (which included the shipping to you) within 5 days of receipt on my end.

If anything is received broken or damaged, take pics and let me know immediately. If I don’t feel that I can salvage an original in this circumstances, there may be no need to return it.

Here’s my page on Returns/Refunds.

Do you offer multi-piece discounts?

Yes! For any purchase of originals, there is a 20% discount on future purchases of originals. You may have to remind me that you are a current collector to take advantage of this, because my memory is awful and I apologize.

Sometimes I offer collections as the whole set and price that at a discount until one or more of the parts of the collection are sold.

Do you have a newsletter?

I do! You can read more about it by clicking here.