My goal is a super-happy customer.
Click here to see Shipping | Terms Policy.
Policy Duration
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase reached the destination address, according to the tracking system with whichever shipping service was used, we can’t offer you a full refund or exchange. Please contact me at madison@wildozark.com to initiate the process. Buyer is responsible for return shipping to Wild Ozark, 564 Madison 3270, Kingston, AR.
Notice:
Cryptocurrency is no longer accepted as payment tender.
If products are damaged upon receipt, take photos of the damage and contact me immediately. Buyer is NOT responsible for return shipping of damaged items. Some items may not require a return, but each situation is judged individually.
Nursery rootlets have a different window for initiating refunds. Returns are not necessary. If your rootlets arrived in poor condition, email me within the 2 days of delivery with photos. Wild Ozark is not responsible for unattended packages after tracking notifies delivery. Wild Ozark is not responsible for rootlets improperly stored.
To complete your return, we require a receipt or proof of purchase. I may have this proof on-hand, but in the absence of my proof you’ll need to provide proof.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds
To be eligible for a full return/refund, regardless of reason:
- Artwork must be in the same condition that you received it. It must also be in the original packaging.
- Artwork must NOT be a commission. Commissioned artwork is not refundable.
- You can return your paints after use, within 30 days, if you are unhappy with them.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund 2 weeks after the notice that a refund was granted, contact me and I’ll begin the trace.
Then contact your credit card company, as it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If I’ve refunded your payment by check, then I’ll investigate the tracking and cancel the check if it has not been deposited or redeemed according to my checking account register.
To begin the investigation into a missing refund, please contact me at {madison@wildozark.com}.
Exchanges are not Exact
Since my items are usually unique, one of a kind works, they are not exchangeable. In some instances, I can replace with similar items. In the case of prints, exchanges can be offered. Email me to initiate this process. Buyer will be responsible for return shipping of original item to be exchanged.
How to Ship Returns
To return your product, you should mail your product to: {Wild Ozark, 564 Madison 3270, Kingston, AR 72742}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund without returning the item, the cost of first shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item valued at more than $100, use a trackable shipping service or purchasing shipping insurance. Your refund can’t be processed until the item has been received, and if tracking and insurance wasn’t used, then if it never arrives there is no recourse.
Have any Questions?
Contact us at {madison@wildozark.com} for questions related to refunds and returns.